Confidentiality and security
Please be aware that the use of video conferencing technology cannot be guaranteed to be completely secure.
Sessions
I use the specialist telehealth platform Vsee, which can be used directly through certain browsers or, where necessary, downloaded for free. I will send you an invitation to our session, which you then click on at our agreed time. I will be awaiting your contact in a private room where I will not be interrupted, and it is suggested that you similarly find a place where you can ensure your privacy during the session. A video session lasts for 60 minutes. It can be helpful to allow yourself a little time after each session before returning to any other activity.
If the connection is disrupted during our session I will wait for you to rejoin. If connection problems persist I would suggest we switch to the phone to finish the session, rather than spending a lot of your time trying to sort the problem out.
I may choose not to continue the session if you appear to be under the influence of any substance likely to hinder our working together. I suggest that you do not eat or drink during the counselling session, other than a drink of water, as this can be distracting.
Early calls and late calls
You agree not to join the session early as I may not be ready for your call. If you are delayed in joining for your session the rest of the session is still yours although we will need to finish at the normal time.
Payment
The fee for each counselling session is currently £55. Fees are reviewed annually. Payment is due in advance by bank transfer or PayPal and must be cleared before the session takes place. It would be helpful if you would notify me when you have made a bank transfer so I know to look out for your payment.
You are welcome to pay for a block of sessions in advance if this is more convenient to you. Receipts, if required, will be sent to you on a monthly basis.